Effective Date: July 1,2025
At Dialtone Productions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our services, you agree to the terms outlined below.
1. Information We Collect
We may collect personal information when you:
Register an Account: Name, email address, phone number, and payment details.
Make a Purchase: Billing and shipping information.
Contact Us: Email address, message, and contact information.
Visit Our Website: Data related to your IP address, browser type, device, and website usage.
Submit Music or Content: Audio files, project details, and any additional information you provide.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: Process orders, bookings, and requests related to our music production, dubplate, and jingle services.
To Communicate: Send order confirmations, updates, newsletters, and promotional offers.
To Improve Our Services: Analyze website usage and customer feedback to enhance the user experience.
To Process Payments: Handle transactions securely through trusted payment processors.
To Ensure Legal Compliance: Fulfill any legal obligations related to transactions and customer rights.
3. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers only in the following cases:
Service Providers: We may share your information with third parties who assist in fulfilling orders, processing payments, and managing our website (e.g., payment processors, email providers).
Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect the rights, property, and safety of Dialtone Productions or others.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about your browsing behavior on our website. Cookies help us remember your preferences and improve the website experience. You can control cookies through your browser settings, but note that disabling cookies may limit your experience on our website.
6. Your Rights
You have the right to:
Access: Request access to the personal information we have on file.
Update: Request correction of inaccurate or incomplete information.
Delete: Request the deletion of your personal data in accordance with applicable laws.
Opt-Out: Opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated "Effective Date." We encourage you to periodically review this page to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us
Effective Date: July 1,2025
Welcome to Dialtone Productions! By using our website, services, and products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General Terms
Acceptance of Terms: By accessing and using Dialtone Productions’ services, you agree to the terms outlined in this agreement.
Eligibility: You must be at least 18 years old to use our services, or have the consent of a parent or guardian if under 18.
2. Services Provided
Dialtone Productions offers music production, recording, mixing, mastering, dubplate, jingle, and event-related services. We also provide remote recording services, studio bookings, and other music-related services.
3. Payment Terms
Payment Methods: We accept various forms of payment, including PayPal, credit cards, bank transfers, and digital wallets.
Payment Schedule: Full payment or a deposit is required to confirm your booking. The balance is due before the session starts unless other arrangements have been agreed upon.
Refunds: Please refer to our Refund Policy for more details on eligibility for refunds.
4. Intellectual Property
Ownership: You retain full ownership of your intellectual property, including any music or content you submit to us. Dialtone Productions does not claim ownership of your work.
Licensing: By submitting music, you grant Dialtone Productions the right to use, distribute, and promote your work for the purpose of our services, including distribution platforms and promotional materials.
5. Cancellations and Rescheduling
Cancellation Policy: You must notify us at least 48 hours in advance to cancel or reschedule a session. Cancellations made less than 48 hours before the session may result in a cancellation fee.
Refunds for Cancellations: Refunds are issued according to our Refund Policy. Please refer to it for detailed information.
6. Confidentiality
Dialtone Productions respects the confidentiality of your work. We will not disclose or share your music, content, or personal information with third parties without your consent, except as required by law.
7. Limitation of Liability
Responsibility: Dialtone Productions is not responsible for any losses, damages, or issues arising from the use of our services, including data loss, technical failures, or issues with third-party services.
Force Majeure: We are not liable for delays or failure to perform due to circumstances beyond our control, such as natural disasters, technical failures, or other unforeseen events.
8. Privacy
Personal Data: We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to our privacy practices.
9. Changes to Terms
Dialtone Productions reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website, and it is your responsibility to review them periodically.
10. Governing Law
These Terms and Conditions are governed by the law, and any disputes will be subject to the exclusive jurisdiction of the court.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us
Refund Policy and Cancellation
Full Refund
If you cancel your booking within the specified cancellation window (usually 48 hours before the session), you are eligible for a full refund.
Important: Please make sure to cancel within the allowed time frame to avoid any cancellation fees.Partial Refund
If you cancel within 24 hours of your scheduled booking, a partial refund may apply, depending on the circumstances.
Note: In some cases, non-refundable fees may apply if preparations (e.g., studio setup, staff allocation) have already begun.No Refund
No refund will be given if you cancel after the session has already started or fail to cancel within the cancellation period.
If you do not show up for your session without prior cancellation, no refund will be issued.
Refund Process
After cancellation, your refund will be processed within 1-5 business days.
Refunds will be credited to the original payment method (credit card, PayPal, bank transfer, etc.).
Special Terms for Custom or Time-Sensitive Work (e.g., Dubplates, Jingles)
For services like dubplates or jingles, where work has already begun, partial refunds may apply depending on the stage of the project.
If production work has been completed, no refund will be issued, but we may offer a revision or discount for future services.
How to Cancel and Request a Refund
Cancel via email: You can cancel by emailing or through our booking portal.
If you're eligible for a refund, ensure you submit a refund request form or contact customer service for assistance.
For further clarification, feel free to reach out to us!
We want you to be completely satisfied with your purchase. If you are not fully satisfied, you can return the product or request a refund based on the following terms:
- Eligibility for Returns:
- Returns are accepted within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Refundable Items:
- Certain items, such as digital products or custom orders, are not eligible for refunds or returns.
- How to Return:
- To initiate a return, please contact our customer service team at finance@dialtoneproduction.com/+1 8554969341. You will be provided with instructions and a return authorization number (RAN).
- You are responsible for return shipping costs unless the item was damaged or incorrect.
- Refund Process:
- Once we receive the returned item and confirm that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method within 1-5 business days.
- Damaged or Incorrect Items:
- If you received an item that is damaged or not as ordered, please contact us immediately. We will provide a full refund or exchange at no additional cost to you.
- Exceptions:
- If the product has been used or altered in any way, a refund or return may not be possible.
- Contact Information:
- For any questions or to start a return or refund request, please reach out to us at finance@dialtoneproduction.com
- Shipping:
- Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged. Once the return is processed, a refund or exchange will be issued as per your preference.
Red Flags
1. Unfortunately the world of dub-plates is not immune to scammers and as we know all business is susceptible to scamming. Like us you have probably noticed an increase in scam posts Re: artist(s) available for dub-plates which are then took down when it is realized these are a scam. Please don't fall for these scams, it harms the industry, it harms the artists, it harms the music we all love. Dialtone Production is a trusted reputable dub-plate agency where you can now order directly from our website knowing that you are protected and your purchase of dub-plates is secure. This is why here at Dialtone Production we only use reputable payment methods. Don't fall for these scams choose Dialtone Production
2. This is to let all our customers and supporters aware that Dialtone Sound is not located in Nottingham United Kingdom. Dialtone Sound is located in Greater Manchester United Kingdom and Kingston Jamaica. These are the only locations for Dialtone Sound. Please to be advice that we will update you once we have establish any new location via email. We are aware of flyers and other marketing tools advertising Dialtone Sound without our consent, and we respectfully request that the Dialtone Sound in Nottingham stop using our Name " Dialtone Sound"
Legal action processing
To avoid falling victim to scams, be wary of unsolicited calls, texts, or emails. Don't provide personal information, and verify the authenticity of communications by contacting the company directly. If you suspect a scam, report it to us or the relevant authorities, such as FTC, Scamwatch or your local police.
Please don't hesitate to reach out if you need to book Dialtone Sound.
Refund and Return Policy
1. If you're not completely satisfied with your purchase, we offer returns within 1-30 days of receipt. The item must be unused, in its original packaging, and with all tags attached. To initiate a return, please contact us at finance@dialtoneproduction.com/18554969341. Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged. Once the return is processed, a refund or exchange will be issued as per your preference.
Submit the required form for processing
Finance Department
Human Resources [HR] Department
Warehouse Department
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