Refund Policy and Cancellation
Full Refund
If you cancel your booking within the specified cancellation window (usually 48 hours before the session), you are eligible for a full refund.
Important: Please make sure to cancel within the allowed time frame to avoid any cancellation fees.Partial Refund
If you cancel within 24 hours of your scheduled booking, a partial refund may apply, depending on the circumstances.
Note: In some cases, non-refundable fees may apply if preparations (e.g., studio setup, staff allocation) have already begun.No Refund
No refund will be given if you cancel after the session has already started or fail to cancel within the cancellation period.
If you do not show up for your session without prior cancellation, no refund will be issued.
Refund Process
After cancellation, your refund will be processed within 1-5 business days.
Refunds will be credited to the original payment method (credit card, PayPal, bank transfer, etc.).
Special Terms for Custom or Time-Sensitive Work (e.g., Dubplates, Jingles)
For services like dubplates or jingles, where work has already begun, partial refunds may apply depending on the stage of the project.
If production work has been completed, no refund will be issued, but we may offer a revision or discount for future services.
How to Cancel and Request a Refund
Cancel via email: You can cancel by emailing or through our booking portal.
If you're eligible for a refund, ensure you submit a refund request form or contact customer service for assistance.
For further clarification, feel free to reach out to us!
We want you to be completely satisfied with your purchase. If you are not fully satisfied, you can return the product or request a refund based on the following terms:
- Eligibility for Returns:
- Returns are accepted within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Refundable Items:
- Certain items, such as digital products or custom orders, are not eligible for refunds or returns.
- How to Return:
- To initiate a return, please contact our customer service team at finance@dialtoneproduction.com/+1 8554969341. You will be provided with instructions and a return authorization number (RAN).
- You are responsible for return shipping costs unless the item was damaged or incorrect.
- Refund Process:
- Once we receive the returned item and confirm that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method within 1-5 business days.
- Damaged or Incorrect Items:
- If you received an item that is damaged or not as ordered, please contact us immediately. We will provide a full refund or exchange at no additional cost to you.
- Exceptions:
- If the product has been used or altered in any way, a refund or return may not be possible.
- Contact Information:
- For any questions or to start a return or refund request, please reach out to us at finance@dialtoneproduction.com
- Shipping:
- Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged. Once the return is processed, a refund or exchange will be issued as per your preference.
Refund and Return Policy
1. If you're not completely satisfied with your purchase, we offer returns within 1-30 days of receipt. The item must be unused, in its original packaging, and with all tags attached. To initiate a return, please contact us at finance@dialtoneproduction.com/18554969341. Shipping costs for returns are the responsibility of the customer, unless the item is defective or damaged. Once the return is processed, a refund or exchange will be issued as per your preference.
